Privacy Policy

This Privacy Policy explains how Ipay9 Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to handle information fairly, securely and transparently. By using the website, you acknowledge that information may be collected and used as described below. This policy should be read together with the applicable website terms and any privacy notices shown when information is collected.

Ipay9 Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Curacao Gaming Authority, with 256-bit SSL encryption and certified RNG systems protecting all player activity.

Information we may collect

The information handled by an online casino generally depends on how you use the website and the services available to you. We may collect information that you provide directly, information generated when you use the website, and information received from appropriate third parties for verification, security or legal purposes. We aim to collect information that is reasonably relevant to operating your account, providing services, meeting obligations and protecting players and the website.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and communications with customer support. We may also record information about responsible gaming settings, account restrictions and requests made through the website. This information helps us create and administer your account, communicate with you, provide support and apply account security measures.

Identity and verification information

To verify identity, age, location or eligibility, we may request identity documents, proof of address, payment information or other verification material. Some checks may be completed using information supplied by verification, fraud-prevention or security service providers. Verification information is used to protect accounts, prevent fraud, support responsible operation of the service and meet applicable legal obligations.

Payment and transaction records

We may record deposits, withdrawals, payments, refunds where applicable, account balances and related transaction information. Payment providers may process payment details under their own privacy policies. We may receive confirmation, reference information or limited payment details needed to identify a transaction, investigate an issue, prevent misuse and keep accurate financial and account records. Sensitive payment information is generally handled by the relevant payment service rather than being unnecessarily stored by the website.

Device, usage and technical information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, time zone, pages viewed, approximate location, access times, referral information and interaction data. We may use this information to operate and improve the website, detect suspicious activity, maintain security, understand performance and provide a consistent user experience.

How we use and share information

Personal information is used for purposes connected with operating Ipay9 Casino and providing the services you request. The reasons may include the following:

Creating, maintaining and securing your player account.
Processing and recording deposits, withdrawals and other account transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out anti-fraud, security and risk checks.
Providing customer support, responding to questions and resolving complaints.
Communicating service messages, account notices, verification requests and changes to website terms or policies.
Remembering preferences, improving website performance and developing services.
Monitoring activity to identify technical problems, misuse, collusion, suspicious behaviour or attempts to compromise the website.
Meeting legal, regulatory, tax, accounting, dispute-resolution and other official obligations that apply to the service.
Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

We do not treat marketing as a condition of using the core account service. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message, changing available communication preferences or contacting support@ipay9casino.top. Service and security messages may still be sent where they are necessary for your account, transactions or the operation of the website.

Sharing information with service providers

Information may be shared with service providers that help operate the website, such as payment processors, identity and age verification providers, fraud-prevention services, technology providers, customer support systems, security providers and professional advisers. These providers should use information only for authorised services and apply suitable safeguards. Information may also be disclosed where reasonably necessary to protect players, prevent fraud or misuse, respond to lawful requests, resolve disputes, enforce applicable terms or protect the rights and safety of the website and others.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate privacy and security protections. The countries and providers involved may change as the website, technology and service arrangements develop.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account functions working, understand how visitors use the website, measure performance and support security. Some cookies are necessary for core features, while others help improve content or understand website activity. Cookies may be placed by the website or by service providers that support analytics, security or other functions.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, security checks, preferences or other website functions. Browser settings differ, so please refer to the help information provided by your browser for instructions.

Security

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication, monitoring, encryption where appropriate, secure systems and staff or provider procedures. No online service can guarantee absolute security. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account or information has been compromised.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to identity checks, legal exceptions, technical limits and record-keeping obligations. To exercise a right or ask a privacy question, contact support@ipay9casino.top and describe your request clearly.

Access: ask for access to personal information held about you and, where appropriate, information about how it is used or disclosed.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, transaction, dispute or fraud-prevention reasons.
Withdrawal of marketing consent: withdraw consent to receive marketing communications at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn and does not necessarily stop essential service communications.
Privacy enquiries: ask questions about this policy, the handling of your information or a privacy-related concern.

For your protection, we may need to verify your identity before responding to an access, correction, deletion or consent request. We may ask you to provide enough information to locate the relevant account and prevent unauthorised disclosure. Please do not send unnecessary identity documents or sensitive information by email unless requested through an appropriate and secure process.

Children and account information

The services are intended for eligible adults. We do not knowingly invite children to create gambling accounts or provide personal information for gambling purposes. If you believe information has been provided by a child or that an account may have been created improperly, contact support@ipay9casino.top so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or legal obligations change. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so you remain informed about how information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy.